Shipping + Handling
The following terms and conditions apply to all orders placed by the customer at oneandotherstudio.com and its sub-websites. By using oneandotherstudio.com and/or placing an order, you agree to be bound by the terms and conditions. Please make sure you have read and understood the terms before placing your order.
Only persons 18 years or older, who are not under guardianship, can place an order. We currently only ship to Norway, but Sweden and Holland is following very soon – please contact us by email if you would like a shipment arranged and we will see what can be done. The inclusion of any products on oneandotherstudio.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend the terms from time to time without prior notice. The version of the terms that will apply to your order will be those on oneandotherstudio.com at the time you place your order.
PRICES AND DELIVERY CHARGES
The prices displayed at oneandotherstudio.com include the statutory taxes, but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.
The delivery charge for each order will be the same up to 10kg, which covers most shipments. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and must make more than one delivery, there will not be an additional charge for any subsequent deliveries. Orders above 1200,- NOK is eligible for free shipping. In these cases, add code “SHIPFREE1200” at checkout to activate free shipping. Standard delivery charge for Norway is 140,- NOK. Please note if you have used kode to get free shipping on your order, the standard shipping will be deducted if you return the garment(s).
Outside Norway: The customer is responsible for paying taxes and vat fees according to regulation in each country.
ORDERING/CONCLUSION OF CONTRACT
Please place your order on oneandotherstudio.com. Once you have placed your order you will receive an email confirmation, and thereafter you will receive email notifications of order sent/order fulfilled once parcel is shipped.
If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, our representative will contact you to settle the refund.
Your products will normally be shipped 1-2 working days after you place your order. Shipping normally takes 2-7 business days, but this may vary due to circumstances out of our reach. During holiday seasons, it may take longer. Please note that we only ship to home or office addresses and not to P.O. box addresses. Once parcel is sent, you will receive an email notification including a tracking number, so that you can follow the shipment until it arrives. All orders are shipped with tracking and insurance, and require a signature when collected.
O N E & O T H E R will always endeavour to dispatch orders as fast as possible, and in the order in which they were placed. Though we aim to deliver within the above-mentioned time frame, delivery may take longer due to unexpected events. In the unlikely event of delivery time exceeding 21 days, you may cancel your order. If your order does not arrive by the scheduled date, please contact us - you will find the contact information here.
SECURE PAYMENT BY CARD: you enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard or AmEx). O N E & O T H E R reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
All of your information is transmitted using SSL encryption (Secure Sockets Layer), which means that the information is passed through a secure connection. Our payment agent processes your card details according to the PCI DSS international security standard, ensuring a very high level of data security.
Currency: currently our web store only supports Norwegian kroner (NOK). VAT is included in all our prices and will be based on the country the order will be shipped to.
Please note that all prices and product information on our online store are subject to change.
O N E & O T H E R does not guarantee that all items included in the web shop are in stock at the time of your order. If an item is unavailable, we will contact you shortly by email. O N E & O T H E R cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. O N E & O T H E R may, at any time, amend the content of the site. Although O N E & O T H E R strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, O N E & O T H E R will give you the option of placing a new order with the correct price or cancelling your order.
COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided in this site (including logos, graphics, text, photos, designs, icons, images, data and software) are owned by O N E & O T H E R and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from O N E & O T H E R. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Our trademarks include (amongst others) the O N E & O T H E R name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.